Privacy Policy

Introduction

Welcome to https://transparent-repair-process.collision-talk.com (henceforth referred to as “TPR”, “we,” or “our”). We are committed to maintaining a transparent and secure environment for our users, ensuring their privacy is respected at all times. This Privacy Policy explains how TPR collects, uses, and protects the personal information of our website visitors, application users, and service subscribers (collectively, “users”). Our policy adheres to various international data protection regulations, including:

Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
Quebec Law 25 on the protection of personal information in the private sector
General Data Protection Regulation (GDPR) of the European Union
General Data Protection Law (LGPD) of Brazil
California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA)
Colorado Privacy Act (CPA)
Utah Consumer Sales Practice Act (UCPA)
Connecticut’s Consumer Data Protection Act (CTDPA)
Virginia Consumer Data Protection Act (VCDPA)
South Africa’s Protection of Personal Information Act (POPIA)

Scope

This Privacy Policy applies across all TPR platforms, including our website, mobile applications, online services, and products. However, please be advised that this policy does not extend to third-party websites, applications, or services accessible through links on our platform. Each of these third parties has its own privacy policies governing data collection and usage, so we encourage users to review those policies carefully.

Processing Activities

This policy describes the practices related to:

Using TPR’s applications and services as an authorized user
Visiting websites linked to this Privacy Policy
Receiving communications from TPR, such as newsletters, emails, phone calls, or text messages (SMS)

Personal Data Collection

We collect several types of personal data to enhance our users’ experiences and improve our services. These include:

Account Information: Details related to your user account creation and management, including usernames, passwords, email addresses, and profile preferences.
Payment Information: Credit card details, billing addresses, and payment transaction records for processing purchases or subscriptions.
Financial Information: Financial data required for accounting and financial reporting purposes, but only with encrypted storage.
Purchase Information: Product/service purchase history, order numbers, and delivery addresses.
Mobile Device Identifiers: Unique device identifiers (UDIDs), IP addresses, and mobile network information to improve our app’s performance and user experience.
Location Data: GPS coordinates or other location data when you use TPR services on a mobile device, used for location-based services and analytics.
Feedback: Comments, reviews, and responses provided by users regarding our products and services.
Social Media Information: User profiles and interactions from social media platforms when you connect your accounts to TPR.
Product Information: Data about the products you view, purchase, or interact with on our platform.

We collect this data through various methods: user input forms, account registration, order processes, automated tracking technologies (like cookies), and third-party partnerships.

Cookies

TPR uses cookies to enhance your browsing experience and for analytical purposes:

Strictly Necessary Cookies: Essential for navigating our website and using its core features.
Preference Cookies: Remember user preferences, language settings, and ad choices.
Analytics Cookies: Collect information about your usage of our site, including pages visited, time spent, and referral sources.

Users can manage their cookie preferences through TPR’s Cookie Manager, allowing them to control which non-essential cookies are set on their devices.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purposes specified in this Privacy Policy or as required by law. Once the retention period expires or when the purpose is achieved, we delete or anonymize the data to ensure it no longer identifies individuals.

Security Measures

TPR implements robust security measures to safeguard personal data against unauthorized access, disclosure, alteration, or destruction:

Encryption: We use encryption for data at rest and in transit to protect sensitive information.
Secure Third-Party Processing: TPR engages trusted third-party service providers who comply with our strict security standards.
Access Controls: Strict access controls are in place to ensure that only authorized personnel can access personal data.

Children’s Privacy

TPR does not knowingly collect or solicit personal information from children under 18 years of age. If we learn we have collected such data, we will take steps to delete it and inform parents or guardians.

Your Rights

Depending on your location, you are entitled to certain rights regarding your personal data:

Access: Request access to the personal data we hold about you.
Rectification: Ask for corrections if your data is inaccurate or incomplete.
Erasure (Right to be Forgotten): Request the deletion of your data where there is no valid reason for retention.
Restriction: Limit the use or disclosure of your data under certain circumstances.
Portability: Receive your personal data in a structured, commonly used format and transfer it to another controller.
Objection: Object to the processing of your data for specific purposes.
Non-Discrimination: Be free from decisions based solely on automated processing.
Data Portability/Withdrawal of Consent: Retain the right to withdraw consent at any time, though this may affect certain services we provide.

To exercise these rights or submit a request, please contact our Data Privacy Team using the details provided below.

Changes to Policy

TPR reserves the right to update and modify this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage users to review it periodically for any updates.

Contact Information

For any questions related to privacy, data protection, or this policy, please contact us:

Email: [email protected]
Mailing Address: [Provide TPR’s physical address]

We value your trust in our company, and we are committed to protecting your personal data.